Privacy Policy — SafePower Solutions
Last updated: [05/01/2026]
Commitment to Privacy
Privacy is very important to SafePower Solutions (ABN: 82 693 411 111).
We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to any personal information we collect, use, hold, or disclose in the course of providing our services.
This policy may be updated from time to time. The most recent version will always be available on our website.
How and Why We Collect Personal Information
We collect personal information where it is reasonably necessary for us to provide electrical safety inspections, electrical isolation and reinstatement services, and other electrical work. The personal information we collect may include:
- Your name
- Contact details (email, phone number, address)
- Property address and details relevant to the services we provide
- Any information you provide when booking or enquiring about our services
- Any other personal information reasonably required to provide our services
By providing your personal information to us (whether via email, phone, online enquiry, or in person), you agree and consent to its collection, use, storage, and disclosure in accordance with this policy.
Information We Do Not Collect
We do not collect sensitive personal information (e.g., racial or ethnic origin, political opinions, health information) unless you provide it voluntarily and we are permitted by law to collect it.
How We Use and Disclose Personal Information
We use your personal information so we can:
- Provide you with the services you request (e.g., safety inspections, power isolation coordination, electrical work)
- Communicate with you about bookings, reports, and follow-ups
- Respond to enquiries or service requests
- Comply with legal or regulatory obligations
We do not use or disclose personal information for any purpose unrelated to the services we provide, unless you consent or it is required by law. Personal information may be disclosed to:
- Contractors or third-party service providers assisting with inspection and reporting
- Suppliers where required to coordinate services
- Government or regulatory authorities if required by law
Cookies and Website Information
Our website may use “cookies” and other tracking technologies to improve user experience and monitor website traffic patterns. Cookies do not personally identify you; they identify your device. You can set your browser to notify you when you receive a cookie and choose to accept or reject cookies.
Security of Your Personal Information
SafePower Solutions takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal information may be stored in electronic or hard-copy form and is only accessible to authorised personnel.
Access, Correction & Complaints
Access and Correction
Under the APPs, you may request access to your personal information and ask for corrections if it is inaccurate, incomplete, or out of date.
To request access or correction, please contact us using the details below.
Complaints
If you believe we have breached your privacy rights or have concerns about how your information is handled, please contact us. We will promptly investigate and aim to resolve the issue.
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Consent
By using our services or providing us with your personal information (online, in person, or via phone/email), you consent to the collection, use, storage, and disclosure of your personal information in accordance with this policy.